…The Author

Ron Parker is President of Operation Improvement Inc. He has consulted in processes and industries as diverse as: automated (web/IVR) and agent-based customer support, call center operations, and Enterprise Technology Infrastructure Metrics, ink chemistry & printing, chrome & copper plating, industrial analytical & measurement labs, hydraulic valves, hot metal injection molding, latex form & mold, consumer products, machining, fabrication, AC and DC electrical motors, parts assembly. and industrial laboratory statistics and measurement uncertainty studies. (This is the “new” successor to r&R studies, uncertainty is the broadest concept of measurement variation.)

A Partial List of Past Engagements for Training or Consulting (as “Operation Improvement“, or with Abbott Associates, Inc., and other with partnering organizations.):

  • Ameriforce, Jacksonville, FL
  • Ansell Limited, Dothan, AL
  • AT&T, Conyers, GA
  • AT&T, Denver, CO
  • AT&T Wireless, Seattle, WA
  • AT&T Wireless, Redmond, WA
  • Cryovac, Duncan, SC
  • Danfoss, Easley, SC
  • Duke Power, Charlotte, NC
  • Florida Power & Light, Boca Raton, Fl
  • IPC&L, Rogersville, TN
  • Milliken, Spartanburg, SC
  • Milliken, LaGrange, GA
  • Philip Morris, Richmond, VA
  • Procore Solutions, Marietta, GA
  • Qwest, Denver, CO
  • Southern Company – Plant Hatch, Baxley, GA
  • Southeastern Container, Asheville, NC
  • Southeastern Container, Winchester, VA
  • US Electrical Motors, Mena, AR
  • US Electrical Motors, Philadelphia, MS
  • US Electrical Motors, St. Louis, MO
  • US Electrical Motors, Chicago, IL
  • Westinghouse, Columbia, SC


Ron Parker’s Operations Improvement & Engineering consulting:

  • Management Tools & Methods
  • Call Center & Customer Service Operations & Technology
  • Project & Process Management
  • First Pass Yield Improvement (Scrap Reduction)
  • Work Simplification & Decision-Making
  • Statistical Techniques & Data Analysis
  • Information Technologies
  • Problem Solving & Configuration Management
  • Strategic and Tactical business metric planning.
  • Work center & work station reorganization, staff & supervisor redeployment.
  • Setup time reduction.
  • First Pass Yield Improvement (scrap reduction).
  • Utilization Improvement.
  • Increasing manufacturing production from “Maximum Capacity” processes.
  • Customer Service/Call Center demand forecasts, capacity planning & 24×7 Scheduling Strategies.

Ron Parker’s Public Seminars:

  • “Quality Data Analysis & Reporting: Turning Data into Information for Effective Decision-Making” – sponsored by NC State University,
  • Project Management, Software Project Management and Management of Manufacturing/Process Improvement Projects – sponsored by UA-Birmingham School of Engineering.
  • Hundreds of additional public seminars and thousands of individual students in a variety of technical, engineering & operations management topics through University of Toledo, UA-Birmingham, NC State University and other sponsoring institutions.

Ron Parker’s Private Seminars: Training for over two thousand managers, engineers, supervisors, technicians, & operators in:

  • Measurement methods.
  • Manufacturing Accuracy & Precision.
  • Quality Data Analysis & Reporting.
  • Operations SPC techniques.
  • Customer Service Basics
  • Process sigma and capability calculations and decision-making.
  • Economic (cost/benefit based) process centering.
  • Operations scrap reduction techniques.
  • Operations Process Design.
  • Advanced Statistics, Engineering & Quality Management SPC
  • Work Simplification
  • Manufacturing Improvement Techniques.
  • Manufacturing Statistical Methods and Statistical Software including: SAS, SYSTAT, Statistica and Statgraphics.